I have been listening to Slacker Radio a lot lately.  I developed a bit of a love-hate relationship with the software last night, as it was continually shutting down on me, and giving me several other issues aside from that.  Frustrated with the issues I was having, I started posting tweets, about my troubles.  In proper twitter form, I used a #slackerradio hashtag each time I said something about Slacker.  A few hours later, I got a tweet from @scottriggs, the Senior Director of Radio at Slacker, it said:

I did just that.  It turns out that I was running an older version of Slacker’s software, and the newer version had some much-needed improvements.  I am now merrily listening Slacker Radio, with no issues at all.  Shortly after my issues were taken care of, I made sure to send another tweet hashtagging #slackerradio, telling everyone that my issues were fixed, as well as thanking Scott Riggs for helping me.

Twitter made this happen.  I was not trying to get a hold of anyone about my problems with Slacker Radio.  I was merely posting tweets about what was going on with me at that moment.  Had I not been posting those tweets about Slacker, I probably would have never checked for customer support, and probably would have quit using Slacker Radio all together.

Tags: Slacker Radio, Social Networking, Twitter
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